Legal Area
- TERMS OF SALE
- TERMS OF USE
Refund and Return Policy
Need to return an item? Below you will find the main steps at a glance.
For complete terms and conditions, please download the Return and Refund Policy in your preferred language. The Policy remains the reference document for every return request.
How long do I have to return an item?
All online orders may be withdrawn from within 14 calendar days of delivery. Sale and discounted items follow the same legal return conditions.
My order was delivered in Italy. How do I start a return?
Please email returns@bikinilovers.it within the applicable time limit. Include your full name, order number, the items you wish to return and a clear statement of your request.
Where available, you may also ask us to arrange a courier collection.
My order was delivered outside Italy. Do I need to contact you first?
No. You do not need to send an email or request a collection link in advance.
Within 14 days, send the swimwear directly to the address below using a traceable and suitably packaged shipment. Please include a withdrawal declaration, your order number and your contact details inside the parcel.
Bikini Lovers – BKL S.R.L.
Via Lepanto, Traversa Prima, no. 22
80045 Pompei (NA), Italy
Who pays for the return?
The customer bears the direct cost of return shipping.
For orders delivered in Italy, if you voluntarily select the optional courier collection service for a refund return, the EUR 12.00 collection cost will be deducted from the refunded amount.
For returns from outside the European Union, the customer is also responsible for any applicable customs or export documentation, duties and taxes.
What happens once my return arrives?
Once the returned item has been received and checked, the applicable outcome will be processed in accordance with the Return and Refund Policy.
Where store credit is selected and applicable, it will be sent by email and will be valid for 12 months from the date of issue.
What if my item is faulty or damaged?
Please contact returns@bikinilovers.it as soon as reasonably possible, including your order number, a brief description of the issue and, where helpful, photographs. We will assess the situation and provide the appropriate solution.